Disclaimer

We believe in full transparency with our customers. Please read the information below carefully before purchasing or using our products.

📦 Return Policy

Refunds are only issued under the following conditions:

The product was damaged during shipping
You received an incomplete shipment

Due to hygiene reasons, the following items are non-returnable:

Tight-fitting items (e.g., shapewear or similar)
Underwear
Opened cosmetics, creams, or oils

🧴 Personal Results

Individual results may vary.
While we strive to showcase real and honest results, outcomes depend on factors such as skin type, usage consistency, and overall lifestyle. We cannot guarantee that you will experience the exact same results as shown in photos or testimonials on our website or social media platforms.

✅ Correct Use of Products

For your safety and optimal results, products must always be used as instructed. Please refer to the usage directions on the packaging before applying any product.

📦 Packaging Notice

From time to time, the appearance of our product packaging may change due to updates in design or supplier changes.

Rest assured — the product inside remains exactly the same in terms of quality, ingredients, and formulation.

Your Questions, Answered

Where is my order and how do I track it?

Every shipment receives a tracking ID within 24 hours of dispatch.

You’ll receive an e‑mail titled “Your Lunovia Care Tracking Link.” Click the link for real‑time updates. If you can’t find the e‑mail, simply contact support with your order number.

How long does delivery take?

National orders normally arrive in 12–19 business days.

A limited June/July batch was shipped with an alternate carrier and may take 45–60 days. These parcels are still in transit and will be delivered. Check the special notice in your inbox for more details.

Is shipping really free?

Yes. Standard shipping is free across United States. There are no surprises at delivery.

Do you offer discounts or bulk savings?

Absolutely. Save up to 20% on 3‑packs and 5‑packs, plus get an instant $25 gift card when you join our mailing list.

Active discount codes are shown on the banner of any collection page.

What if my tracking hasn’t updated for a few days?

Carriers sometimes pause updates during the middle leg of the journey. As soon as the parcel reaches the local depot, scans resume. If no scan appears after 7 days, contact support and we’ll investigate or ship a replacement.