Shipping Policy

At Lunovia Care, we’re committed to delivering your favourite health & beauty products quickly, reliably, and at fair prices — straight to your door.

Orders & Fulfilment

To keep our prices competitive and operations efficient, we partner with trusted third-party logistics (3PL) providers.
This means your order is packed and shipped by experienced logistics partners, helping us reduce storage, transport, and handling costs — savings we pass directly on to you.

Shipping & Delivery Time

We ship all orders via a reliable courier service, ensuring your package arrives safely and on time.

⏱ Estimated delivery time: 7-14 business days
📦 Tracking: You’ll receive a tracking link as soon as your order ships, so you can follow it every step of the way.

Free Shipping — Always

Yes, shipping is completely free on all standard orders.
There’s no minimum order value, no hidden fees — just fair, transparent service.

❗ Please note:
Free shipping does not apply to promotional offers where products are given entirely for free (e.g., giveaways).

Your Questions, Answered

Where is my order and how do I track it?

Every shipment receives a tracking ID within 24 hours of dispatch.

You’ll receive an e‑mail titled “Your Lunovia Care Tracking Link.” Click the link for real‑time updates. If you can’t find the e‑mail, simply contact support with your order number.

How long does delivery take?

National orders normally arrive in 12–19 business days.

A limited June/July batch was shipped with an alternate carrier and may take 45–60 days. These parcels are still in transit and will be delivered. Check the special notice in your inbox for more details.

Is shipping really free?

Yes. Standard shipping is free across United States. There are no surprises at delivery.

Do you offer discounts or bulk savings?

Absolutely. Save up to 20% on 3‑packs and 5‑packs, plus get an instant $25 gift card when you join our mailing list.

Active discount codes are shown on the banner of any collection page.

What if my tracking hasn’t updated for a few days?

Carriers sometimes pause updates during the middle leg of the journey. As soon as the parcel reaches the local depot, scans resume. If no scan appears after 7 days, contact support and we’ll investigate or ship a replacement.