Privacy Policy

We value the trust you place in us. That’s why we see it as our responsibility to protect your privacy. On this page, you’ll find information about what data we collect when you use our website, why we collect it, and how we use it to improve your experience.

This Privacy Policy applies to all services offered through www.lunovia-care.com.

1. Respect for Your Privacy

By using our website, you agree to this Privacy Policy.
Please note: Lunovia Care is not responsible for the privacy policies of external websites or third-party services linked from our site.

We respect your privacy and ensure that any personal information you share with us is handled confidentially and securely.

2. What Information We Collect

When You Use Our Services

When you register on our website or place an order, we may ask for personal information such as your name, address, email, phone number, and payment details. This information is used only to provide the service you've requested and is stored securely on our servers or those of trusted partners. We do not combine this data with other personal information.

When You Communicate With Us

If you email us or send a message through our contact form, we may keep that correspondence to help us better respond to your query. This may involve asking for personal details relevant to your request. As always, this data is kept confidential and secure.

3. Cookies & Analytics

We use cookies (small text files stored on your device) to:

• Analyze how users interact with our website

• Improve site performance

• Personalize content

• Track shopping cart activity

The data collected may be transferred to secure servers hosted by Lunovia Care or trusted third-party service providers (e.g., analytics tools). Cookies help us create a better, more relevant experience for you.

4. SMS Communication

Consent to Receive SMS

When you provide your phone number at checkout or sign up on our website, you agree to receive SMS updates from us. This may include:

• Order confirmations

• Shipping notifications

• Abandoned cart reminders

• Exclusive promotions

You’ll receive no more than 8 messages per month, and your phone number will never be sold or shared with third parties.

How to Unsubscribe

To stop receiving SMS messages, simply reply with the word STOP to any of our messages or click the unsubscribe link (if available). Standard messaging and data rates may apply based on your carrier.

If you need help regarding our SMS service, reply with HELP or contact our support team at info@lunovia-care.com.

5. Abandoned Cart Policy

When you add products to your shopping cart without completing your purchase, we may send you a reminder via SMS or email to help you complete your order. This is done solely to improve your shopping experience and increase convenience.

6. Data Security

We take security seriously. Your personal information is stored securely, and all transactions are encrypted. We also use trusted third-party services that comply with strict privacy standards.

7. Questions or Concerns?

If you have any questions about our Privacy Policy or how your data is handled, please contact us:

📧 Email: info@nuviora-care.co.uk
🌍 Website: www.lunovia-care.com.